The Manifest Theatre Group Privacy Policy
Last updated: 24/08/2026
The Manifest Theatre Group (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how and why we collect personal data from our members, performers, and ticket buyers, how we use it, and how we keep it secure.
1. Information We Collect
We may collect and process the following data about you:
· Account & Profile Data: Username, encrypted passwords, and profile settings created when you register on our website.
· Contact Details: Full name, postal address, email address, and telephone number.
· Membership Data: Joining dates, membership tiers, renewals, and subscription records.
· Transaction Data: Billing details, ticket purchase history, and payment records.
· Production & Volunteer Data: Emergency contact information and health/access requirements for cast, crew, and workshop participants.
· Media: Photographs or video recordings taken during club productions, rehearsals, or social events.
· Technical Data: IP address, browser type, and cookies used to keep you logged into our website.
2. Our Legal Basis for Processing Data
Under data protection laws, we must have a valid legal reason to process your personal data. We rely on the following legal bases:
· Contractual Necessity: To fulfil our contract with you when you buy a ticket via TicketSource, create a website account, or purchase a club membership via membermojo.
· Consent: Where you have given us clear, explicit permission. We rely on consent for sending email marketing newsletters and for capturing and publishing promotional photography or videos.
· Legitimate Interests: To run the club safely and efficiently. This includes organizing cast/crew schedules, managing rehearsal logistics, defending legal claims, and keeping our website secure.
· Legal Obligation: Where we must retain or share records to comply with the law (e.g., for tax reporting, health and safety records, or safeguarding purposes).
3. Photography and Media Consent
We regularly take photographs and videos during rehearsals, performances, and club events to celebrate our productions and promote the club.
· Adult Members: By participating in club productions, you acknowledge that look-in photography or promotional media may be captured. For targeted promotional features, we will seek your explicit consent.
· Usage: Captured media may be used in printed event programmes, local press, our official website, and our official social media channels.
· Right to Withdraw: You have the right to withdraw your consent for media usage at any time. If you wish for a specific photo or video featuring you to be removed from our digital channels, please contact us.
4. Special Protections for Minors (Under 18s)
We take the privacy and safety of children very seriously.
· Parental Consent: We will never collect personal details or publish images of anyone under the age of 18 without explicit, written consent from a parent or legal guardian.
· Photography & Video Rules: Media capturing minors is used strictly to promote club productions. We do not tag minors by name online or in social media captions without separate, specific parental permission.
· Account Creation: Children under the age of [13/16] are not permitted to create website accounts or purchase tickets independently. A parent or guardian must manage these activities on their behalf.
5. How We Use Your Information
We use your personal data for the following purposes:
· Managing your online user account and authenticating your logins.
· Processing online ticket sales, processing membership fees, and delivering digital tickets.
· Administering your club membership and communicating about meetings, auditions, and performances.
· Managing volunteer lists, cast allocations, and backstage coordination.
· Sending you marketing emails and newsletters about upcoming shows, events, and club updates (where you have opted in).
6. Email Marketing and Newsletters
· Opt-in: We will only send you marketing emails and newsletters if you have given us explicit consent to do so (for example, by ticking a box when buying a ticket or joining the club).
· Unsubscribing: You can opt out of these emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email we send.
· Service Providers: We use third-party email service providers to manage and deliver our newsletters securely.
7. Data Security and Third-Party Sharing
We never sell your data. To run our online services, we share necessary information with the following trusted third-party platforms:
· membermojo: Our secure online membership management system. They hold our membership database, handle sign-ups, and process membership renewals.
· TicketSource: Our online ticketing platform. They handle your ticket bookings and registration details on our behalf.
· Square: Our payment processor. Square handles your card transactions securely. Note: We do not see or store your full credit card or debit card numbers; all financial processing is encrypted and managed directly by Square.
· Website Host: Our website platform provider, strictly to keep our online accounts secure and functional.
8. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for. Website accounts that remain inactive for more than [e.g., 24 months] will be closed, and associated personal data will be securely deleted or anonymized. Expired membership data on membermojo is managed in accordance with our data retention schedule.
9. Cookies
Our website uses essential cookies to keep you logged into your account and remember your ticket shopping basket. You can disable cookies in your browser settings, but parts of our website may stop functioning correctly.
10. Your Rights
You have the right to request access to the personal data we hold about you, request correction of inaccurate data, withdraw consent for photography, opt out of marketing, or ask us to delete your details from our records.
11. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at info@manifesttheatre.co.uk or write to The Manifest Theatre 2 Oxford Road, Manningtree, Essex CO11 1BP.